Alternate Email Address for Sending Work Orders
When sending your Work Orders out to your field staff via the email function, the Primary Email address in the Worker record of the person sending the Work Orders is used as the Sender address (From). If your field staff uses email, perhaps from their mobile devices, and they reply concerning their work orders, the reply will go to whoever sent the email.
To give you the ability to standardize the "reply to" address to better control the flow of Work Orders, you can add an additional email address and set that address to be used for:
- Work Order CC
- Send a copy of the Work Order to this address when sending to the Worker
- Use this for new workers, so you can make sure things are going through correctly
- Use to notify someone that this worker has been given a Work Order, like a Sub-Contractor Field Coordinator when this worker is given a job
- Work Order Reply
- Any reply from this worker to the Work Orders that are sent will go to this email address
- Helps to consolidate Work Order questions to a single email for worker-coordination and scheduling
Remember, if no additional email addresses have the Work Order Reply option set, then the Primary Email Address of the Worker who is sending the Work Orders will be the address sent from and that replies will go to...the From email address.
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